Refund Policy
Effective Date: July 2026
Welcome to Krafixo, a global marketplace for digital products.
This Refund Policy explains when refunds may be granted for purchases made through our marketplace.
By purchasing digital products from Krafixo, you agree to this Refund Policy.
1. Digital Products
Krafixo exclusively offers downloadable digital products.
Because digital products are delivered instantly after payment confirmation, they cannot generally be returned in the same way as physical products.
2. Refund Eligibility
Refund requests may be considered in situations such as:
- Duplicate purchases.
- Corrupted or inaccessible files.
- Incorrect product delivered.
- Technical issues preventing download.
- Unauthorized transactions.
- Legal requirements applicable in your jurisdiction.
Each request is reviewed individually.
3. Non-Refundable Situations
Refunds are generally not available for:
- Change of mind.
- Purchasing by mistake after successful download.
- Failure to read the product description.
- Software incompatibility clearly described before purchase.
- Lack of required software or equipment.
- Buyer dissatisfaction when the product matches its description.
4. Seller Responsibility
Independent sellers are responsible for maintaining accurate product descriptions, preview images, and downloadable files.
Krafixo may contact sellers to help resolve refund requests whenever appropriate.
5. Download Issues
If you experience problems downloading your purchased files, please contact our support team before requesting a refund.
Many download-related issues can be resolved quickly.
6. Fraud Prevention
To protect creators and customers, Krafixo may investigate refund requests involving suspected fraud, abuse, or unauthorized account activity.
Fraudulent refund requests may result in account suspension.
7. Chargebacks
Customers are encouraged to contact Krafixo before initiating a chargeback through their payment provider.
We are committed to resolving legitimate issues whenever possible.
8. Processing Time
Approved refunds are generally processed within 5 to 10 business days, depending on the payment provider.
Processing times may vary by country and payment method.
9. Marketplace Policy
Krafixo reserves the right to refuse refund requests that do not comply with this Refund Policy or applicable laws.
10. Contact Us
If you have questions regarding this Refund Policy, please contact us.
Email: support@krafixo.com
Website: https://krafixo.com
11. Our Commitment
Krafixo is committed to maintaining a fair, transparent, and secure marketplace for buyers and sellers worldwide.
We work to resolve disputes fairly while protecting both customers and independent creators.