Digital Delivery Policy
Effective Date: July 2026
Welcome to Krafixo, a global marketplace dedicated exclusively to downloadable digital products.
This Digital Delivery Policy explains how digital products are delivered, accessed, and managed after a successful purchase.
By purchasing products through Krafixo, you agree to the terms described in this policy.
1. Digital Products Only
Krafixo sells digital products exclusively.
No physical items are shipped, and no postal delivery services are involved.
All eligible purchases are delivered electronically through secure download links.
2. Instant Delivery
After your payment has been successfully confirmed, your purchased digital products become available for download.
In most cases, delivery is immediate.
Occasionally, payment verification may require additional processing time depending on the selected payment provider.
3. Download Access
Customers can access purchased files through their Krafixo account whenever downloads remain available according to marketplace policies.
Download links should be used only by the purchaser.
Sharing download links with other people is prohibited.
4. File Formats
Products available on Krafixo may include file formats such as:
- ZIP
- SVG
- PNG
- JPG
- Studio3
- DXF
- EPS
- AI
- PSD
- Other digital formats specified by the seller
Each product page clearly describes the included file formats before purchase.
5. Download Problems
If you experience difficulties downloading your purchased files, please contact our support team.
Common issues can usually be resolved quickly.
Support may include:
- Download assistance
- File replacement
- Technical guidance
- Seller communication when necessary
6. Customer Responsibilities
Customers are responsible for:
- Downloading purchased files promptly.
- Maintaining backups of purchased files.
- Using compatible software.
- Reading product descriptions before purchasing.
7. Seller Responsibilities
Marketplace sellers are responsible for:
- Uploading complete files.
- Providing accurate product descriptions.
- Maintaining working download links.
- Offering products that match their descriptions.
8. Security
Krafixo uses secure systems to deliver digital products.
Customers should always download files directly through their Krafixo account and avoid sharing download links.
9. Delivery Delays
Although most digital deliveries occur instantly, temporary delays may occur due to:
- Payment verification
- Scheduled maintenance
- Internet connectivity issues
- Payment provider processing
- Unexpected technical problems
10. Contact Support
If you need assistance with your download, please contact our support team.
Email: support@krafixo.com
Our goal is to respond as quickly as possible.
Frequently Asked Questions
Can I download my files more than once?
In most cases, purchased digital products remain available in your customer account according to the seller’s settings and marketplace policies.
What should I do if my download fails?
Please contact our support team before requesting a refund. Many download issues can be resolved quickly by providing a new download link or replacing the file.
Will I receive physical products?
No. Krafixo exclusively sells digital products. No physical items are shipped.
How soon will I receive my purchase?
Most orders become available for download immediately after payment confirmation. Occasionally, payment verification may require additional processing time.
11. Our Commitment
Krafixo is committed to providing fast, secure, and reliable digital delivery for customers worldwide.
We continuously improve our marketplace to ensure a professional purchasing experience for both buyers and sellers.